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FREE UK & EU Shipping
Low value UK orders are sent 1st Class Recorded or Standard Delivery.
UK orders over £100 are sent via Royal Mail Special Delivery.
Click Here for Non-UK shipping information. |
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Unbeatable Value
Great Value Silver provide fantsatic value for ladies silver earrings and pendants online.
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Secure Shopping
Great Value Silver are proud to use Comodo SSL Certification for 100% Secure online payment processing.
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1. How are you able to sell your products at such low prices?
Great Value Silver is an Internet only store; we do not carry the overheads of most traditional jewellers, therefore passing the savings onto you, the customer. We have also negotiated the very best prices from our manufacturers on some of the most popular lines of quality jewellery & gift items.
2. What is a 'Suggested Selling Price' (SSP)?
Suggested Selling Price or 'SSP' refers to the manufacturer's suggested retail value for a product. Jewellery & gift items are often sold on the high street well in excess of 300% of the cost price!
Great Value Silver recognises the need to offer customers a fairer deal on high quality jewellery & gift items; we have therefore carefully selected a wide range of quality items and priced them competitively, ensuring that you get 'Great Value' for your money.
3. Why should I buy quality jewellery gifts online?
Shopping at Great Value Silver saves you time and money. You are sure to find what you are looking for from our huge collection, or chat with our sales advisors for a more bespoke shopping experience; most products can be tailored to your needs and budget.
Through completing your purchase online, you'll need not have to leave your home or office and can expect a speedy delivery of your chosen item, safely and all for the very best online price.
You can also add a number of options to your order such as Gift Wrapping, Box Upgrades and Engraving (product specific). What's more, shopping online at Great Value Silver is safe; we make great efforts to ensure your personal and payment details are protected (please see Secure Shopping).
4. What kind of guarantee do you offer?
We are proud to offer a 14 day full money back guarantee should you not be completely satisfied with your purchase (subject to Terms & Conditions).
Additionally, each item carries with it a one year's manufacturer's repair or exchange guarantee (excluding general wear and tear).
Furthermore, all items created using precious metals will be hallmarked as required by UK law. Where applicable, diamond items may also carry certification.
5. How do I place an order?
As you browse our site you can add items you wish to purchase by clicking 'Add to Basket', found on every product page within the catalogue. You can also save a product to your favorites list, and return at a later time to make your purchase.
Once you are finished adding to your shopping cart, you may View your Cart, add options such as gift wrapping, engraving or a box upgrade or adjust the quantities of each item, then proceed to the Checkout to complete your order.
Every new customer is asked to create an account. Returning customers can simply Login.
Thereafter you will be redirected to our centralised secure payment gateway page (as part of the Great Value Jewellery Network), where payment can be made.
6. How do I use my Promotional Code or E-Voucher?
If you have a discount code or e-voucher you will be asked to apply it during the checkout process. By Entering the code and clicking the 'Apply' button your screen will refresh and the order total will be discounted accordingly.
7. How do I pay?
You will be asked to pay online via our centralised payment gateway page where most major debit & credit cards are accepted, including MasterCard, Solo and Visa (this includes both Visa Debit & Credit cards, as well as Electron).
We are also happy to take payment via Maestro cards; to pay by Maestro, please phone us on 08444 141 800 to place your order.
We are able to take payment via Amex cards for an additional processing fee; to pay by Amex, please phone us on 08444 141 800 to place your order.
Additionally we also accept payments by Bank Transfer (or cash deposit at your bank). To request to pay via this method please contact us with your order requirements.
8. How do I know my transaction is secure?
All purchases on Great Value Silver are processed through our centralised payment processing area on our secure web site https://www.greatvaluejewellery.com.
Credit card details are encrypted using 128 bit encrypted SSL ("Secure Sockets Layer") for maximum security; verified by the global certificate authority Comodo SSL Certification (www.comodo.com).
All credit card transactions are handled on behalf of Great Value Silver through Secure Hosting UPG (Universal Payment Gateway), a specialist online payment processor. Secure Hosting UPG employs the latest industry standard encryption technology to keep our customers transaction information safe. Secure Hosting UPG guards and transacts payment onto Our Acquiring Bank, HSBC, using advanced verification and anti-fraud technology (www.securehosting.com).
Great Value Silver as part of the Great Value Jewellery Network, is also Certified as PCI-DSS Compliant (Payment Card Industry Data Security Standards) which confirms our qualification in securely handling customers' credit card and payment details (www.pcisecuritystandards.org).
Great Value Silver has been Verified By & Listed on ShopSafe.co.uk an independent online shopping authority who inspect the security, delivery, range of goods and prices for UK online stores.
Great Value Jewellery (which administrates the Great Value Silver web site) is Registered with both ISIS and IDIS schemes
(Internet Shopping / Delivery Is Safe) the UK Government Backed online shopping watchdog.
Finally, we have been Selling Online for Over 8 Years and form part of a well established and grounded business operation; you really are in good hands at Great Value Silver.
9. Am I charged a Postage & Handling fee?
Great Value Silver is proud to offer FREE shipping to the UK & EU countries...
We will also ship to many more countries for an additional £5.99 fee.
Please refer to our Shipping Guide page for more information.
10. Do you send out your jewellery in presentation boxes?
Items ordered from our site are sent as standard and at no extra cost to our customers in either:
an elegant presentation box (for traditional jewellery & matching sets)
a smart velveteen pouch (for our ladies' & mens' gift ranges)
simple clear packaging (for mobile phone charms)
Further box upgrades and gift wrapping options are available and can be added on the checkout page or purchased separately as independent items.
11. Do you offer a gift wrapping service?
Our team are happy to gift wrap all order items available at a small additional cost - see individual product pages for more details.
12. Do you accept orders from outside the United Kingdom?
We are happy to dispatch orders to the majority of international destinations for an additional £5.99 fee.
For a list of destinations, please refer to our Shipping Guide page. If you do not see your destination country available, please contact us.
13. How do I know if you have received my order?
Upon completing your order online, a confirmation e-mail will be sent to the e-mail address you have provided.
You may also receive a telephone call from us should we require further validation or simply need to discuss your order requirements.
14. How long will my order take to be delivered?
Please refer to our Shipping Guide page for a full overview.
15. How do I return an item?
For details on how to return an item please refer to our 14 day full money back guarantee page, which provides step-by-step instructions on how to return items.
For more information about shopping online please contact us.
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