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You must email us to confirm the date and postage method used to return your item, stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Exchange for 'new product code' or Refund.
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Faulty or Damaged Items must be reported to us via email or phone within one working day of receipt.
Items returned without adhering to this step, will only be eligible for a refund or exchange at our discretion.
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Please ensure that items returned are kept in pristine condition, unused and unworn (except for minimal 'trying-on-for-testing' purposes - other than earrings for hygiene reasons).
For refunds and exchanges, all accompanying items provided must also be returned in pristine condition (for example, jewellery boxes and velveteen pouches).
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Please ensure that items are safely packaged in a padded envelope/parcel.
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The item must be returned at your cost by post.
We recommend you use a service, which will insure items for the full order amount and confirms it will deliver to a UK PO Box address. E.g.
Royal Mail Special Delivery.
Please return your item(s) to:
Great Value
PO Box 47832
London
NW11 9XT
United Kingdom
You must include a covering letter stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Exchange for 'new product code' or Refund with 'reason for return'.
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Upon satisfactory receipt of returned items (with covering letter) Refunds will usually be processed within three working days.
Exchanges typically redispatch according to standard product shipping estimates. |
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